Return & Refund Policy

Return & Refund Policy

At Spreego Trading FZE LLC, customer satisfaction is important to us. We strive to deliver quality products that meet your expectations.

Returns

Products may be eligible for return if:

• The wrong product was supplied.

• The product arrives damaged during transportation.

• The product has a verified manufacturing defect.

Customers must notify us within 7 days of receiving their order to request a return.

Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following products are generally not eligible for return unless damaged or supplied incorrectly:

• Food products

• Fresh vegetables

• Cosmetics

• Perfumes

• Vape products

• Customized or special-order items

Return Conditions

Returned items must:

• Be unused and in original condition.

• Include original packaging.

• Include all accessories and documentation where applicable.

Refunds

After inspection and approval, refunds will be processed using the original payment method where applicable. Processing times may vary depending on banks or payment providers.

Exchanges

Where possible, defective or incorrectly supplied products may be exchanged instead of refunded.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Wholesale Orders

Bulk and wholesale orders may be subject to separate return agreements depending on product category and contractual terms.

Contact Us

For any return or refund request, please contact our customer support team.